**Please note, due to circumstances out of our control couriers sometimes face delays to delivery services. If you require further information please contact our customer service team via Live Chat, phone of email. Thank you for your patience.
Shipping And Handling
For your peace of mind, all orders are sent with proof of posting and are insured against loss or damage. When your order is dispatched, you will receive an email to notify you of this. It will also contain the tracking code for your order. Please use the following link to track your parcel: https://www.royalmail.com/track-your-item#/.
In the event of any delays or problems with your parcel, please contact Royal Mail directly.
If you receive a card to say that Royal Mail has attempted delivery, please contact them immediately using the details on the calling card. If you have not received a card, please contact your local Royal Mail depot and confirm both your full name and order number to rearrange delivery.
Please ensure that the address details you supply are complete and correct prior to completing your order, as these details cannot be changed once the order has been dispatched.
We aim to dispatch all orders received by 12:30pm the same day, Monday to Friday - subject to items being in stock. Any orders placed after this time will be posted the next working day - this does not include weekends.
UK Delivery Options:
First Class delivery (1-2 working days): £3.50 or free for orders over £20.
Europe/International Delivery Options:
Airmail, Tracked & Signed Delivery: £10 – £20 calculated at the checkout depending on destination (5-15 working days, not including time spent in customs).
The expected delivery dates can change when customs are inspecting any parcels. Please bear this in mind when tracking your parcel online.
All international orders will be liable to import fees once the order reaches the destination country. Body and Mind Botanicals are not liable for this fee nor the cost of return or refund of any goods due to this fee.
Lost or Undeliverable Orders
All products on our website are legal in The United Kingdom. We cannot provide any information on the legal status of a product in any other country. You accept the responsibility to inform yourself about your local laws, import and custom regulations before ordering and you certify that the import to your country of the products ordered is legal. By placing an order at Body and Mind Botanicals you accept all responsibilities regarding the legality of the products that will be shipped to you. We are not able to resend or refund orders which have been seized/destroyed by Customs.